Refund and Returns Policy

Woodpecker UK Ltd. Refund & Returns Policy



Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in, or at least with, all of the original packaging. When you receive an item, if it appears damaged when delivered, do not accept the parcel from the courier or ensure that the damage is notified on the delivery note at the time of delivery.

Several types of goods are exempt from being returned. Perishable goods such as food, liquids, gasses and pastes. If you are unsure, email to enquire if the product you wish to buy is eligible for full refund.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal protection items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. (Unless we are the manufacturer)

There are certain situations where only partial refunds are granted:

  • Item showing signs of obvious use
  • Item sold new and returned showing signs of contamination/dirty fingerprints 
  • Any item not in its original condition, is damaged or has missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as fast as we can, but at worst within 5 working days. It may take your bank or financial institution a little longer for this to show in your account.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded. Call or email for more information.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and when you receive an authorisation to do so, send your item to: Woodpecker UK Ltd. Reed House, Ferry Road, Barrow Haven, Barrow Upon Humber, North Lincolnshire, DN19 7ET United Kingdom.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Woodpecker UK Ltd. Reed House, Ferry Road, Barrow Haven, Barrow Upon Humber, North Lincolnshire, DN19 7ET United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.

Checkout: for more information. 

Couriers Include: and (Occasionally we may use , but we have not had great results with them in the past)


Woodpecker UK Logo